FAQ – Frequently Asked Questions
How long does shipping take?
Within Germany, delivery usually takes 2–5 business days. For international shipments, delivery times may vary depending on the destination country.
Which countries does FashionCaffe ship to?
We ship within Germany and to selected countries within the European Union.
Can I return items?
Yes. You can return unworn items in their original packaging within 14 days of receipt, in accordance with our return and refund policy.
Who bears the cost of returns?
Return costs are subject to legal regulations and the terms and conditions valid at the time of order.
Which payment methods are accepted?
Depending on availability, we offer Shopify Payments, PayPal, Klarna, Visa, Mastercard, Apple Pay, Google Pay and other payment methods.
Can I change my order retrospectively?
Please contact our customer service as soon as possible. As long as the order has not yet been shipped, we will be happy to check if a change is possible.
How do I find the right size?
You will find sizing information on each product page. If you have any questions, our customer service will be happy to help you.
Can I try on the products on site?
Yes. Visit our FashionCaffe Store at Altdorfer Straße 1, 84032 Landshut. There you can try on many models and buy them directly.
How can I reach customer service?
By email to info@fashioncaffe.de or by phone at +49 1522 2614848.
Does FashionCaffe sell original goods?
Yes. We place great importance on high-quality fashion and carefully selected collections.